Butler (Hotel VIP / Customer Service) - Marina Bay Sands PTE. LTD.

Roles & Responsibilities

JOB SCOPE

Butler Service s offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

• Perform VIP Guest meet and greet and farewell process according to the set standard.
• Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
• Be able to escort guests within MBS premises : Hotel Point A to the Suite point B or other locations accordingly
• Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
• Adapt to changes and ensure adherence to organizational operating procedures and service standards.
• Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite / VIP Guests.
• Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
• Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
• Service and clean all butler suites and rooms as well as provide turndown services.
• Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
• Review in-house, arriving and departing guest suites and rooms on a daily basis.
• Be familiar with the set-up and functionality of all equipment in the suites.
• Take orders for in suite food and beverage, deliver and serve accordingly.
• Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
• Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
• Attend to service the suites and other assigned areas as needed, including but not limited to : food & beverage service, restocking product, equipment and supplies.
• Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
• Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
• Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

Apply Operational Risks

Participate Employee Engagement

Involve in Documentation, Financial and report management

JOB REQUIREMENTS

Education

Required Experience

Required Knowledge

Skills / Abilities / Presence

Tell employers what skills you have

Customer Service Skills

Property Management Systems

Microsoft Office

Written English

Operational Excellence

LIS

Stress

Exceptional Customer Service

Hospitality Management

Productivity Improvement

Employee Engagement

Characters

Opera

Disposition

Able To Work Independently