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Islandwide, SG - Store Manager
YONG KANG TCM CLINIC PTE. LTD.Islandwide, SG16 hours ago
Job descriptionDeliver a welcoming, advisory experience to customers. Train team on wellness product knowledge (herbal teas, aromatherapy, home devices). Handle VIP customers, feedback, and service recovery when needed. Coordinate weekly Shop Kang LIVE sessions – plan featured products, prepare team and store setup. Support content creation (product demos, short clips, collaborations). Liaise with HQ Marketing for campaigns, sampling events, and community outreach. Recruit, train, and retain high-performing team members. Conduct performance reviews, set monthly targets, and manage commission tracking. Build a culture of professionalism, calm energy, and teamwork aligned with Shop Kang values. Submit daily sales reports, inventory updates, and weekly store performance summaries. Monitor expense control, petty cash, and supplier coordination. Minimum 3–5 years’ retail experience, with at least 2 in supervisory or management role. Background in wellness, beauty, lifestyle, or boutique retail preferred. Strong people leadership & customer-service mindset. Good communication skills (English + Mandarin a plus). Comfortable with camera / live commerce formats (training provided). Organized, mature, calm under pressure, and hands-on. Able to work retail hours / weekends Competitive salary + sales incentive + performance bonus. Staff purchase privileges across Refresh Group brands. Career growth into Area Manager / Brand Trainer / Live Commerce Lead. Supportive environment promoting wellness and learning.
Roles & Responsibilities
Job description :
We’re looking for a dynamic, people-oriented Store Manager to head our new wellness-lifestyle concept store where retail meets live commerce.
At Shop Kang 康坊, we believe wellness belongs in every home. You’ll lead a team to deliver exceptional customer experiences, manage daily operations, and host occasional live sessions showcasing our curated products.
Key Responsibilities
Store Leadership & Operations
- Lead, coach, and motivate retail team to achieve store sales & KPI targets.
- Ensure daily operations run smoothly – opening, closing, cash handling, rostering, inventory.
- Uphold store visual standards, aroma, cleanliness, and merchandising displays。
- Manage stock ordering, receiving, and inventory accuracy.
Sales & Customer Experience
Marketing & Live Commerce
People Management
Reporting & Administration
Requirements
We Offer
Tell employers what skills you have
Product Knowledge
Leadership
Customer Experience
Inventory
Service Recovery
Administration
Merchandising
Good Communication Skills
Pressure
Customer Service
People Management
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Manager Islandwide Sg • Islandwide, SG
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