Insurance Direct Billing Administrator

Roles & Responsibilities

International Medical Clinic provides the highest quality of family, children and travel medicine to the international community of Singapore. We strive to give patients trusted medical care in a professional and friendly environment. This role involves coordinating with clinic staff and doctors to ensure billing accuracy, resolving billing issues, and maintaining comprehensive records.

Job Responsibilities :

• Submit direct billing invoices for patients to the relevant insurance companies according to policy terms and schedules
• Monitor the billing cycle, ensuring all claims are processed according to company and insurance guidelines.
• Follow up with doctors and / or patients to obtain any missing claim forms necessary for submissions.
• Monitor and track payments from insurance companies.
• Process incoming payments with Explanation of Benefits (EOB) and apply them to the appropriate accounts in Plato Medical.
• Ensure all partial payments are processed accurately and in a timely manner, and follow up with patients when credit card payments fail.
• Prepare refund paperwork for approval and for the month-end return of funds.
• Follow up on overdue payments and manage collections as necessary and according to SOP.
• Re-submit unpaid claims to insurance companies after 60 days.
• Update billing systems and patient records with accurate information.
• Identify and resolve billing discrepancies and issues with insurance companies.
• Generate and review billing reports for your portfolio to ensure accuracy and completeness.
• Communicate effectively with patients, addressing any questions or concerns related to their invoices and accounts.

Job Requirements :

Tell employers what skills you have

Outlook

Travel Medicine

Numeracy

Microsoft Office

Healthcare

Customer Information

Critical Thinking

problem solving skills

Vehicles

Office Administration

Accounting

LIMS

General Insurance

Team Player

Microsoft Word

Organized Multi-tasker

Customer Service Experience