Restaurant Training and Development Manager

Roles & Responsibilities

We are seeking an experienced and dynamic Restaurant Training Manager to join our service team. To develop, implement, and oversee training programs for front-of-house staff to ensure consistent, high-quality customer service and operational efficiency.

🛠️ Key Responsibilities

• Training Program Development : Design onboarding and continuous training modules for servers, hosts, bartenders, and other FOH staff.
• Standards & SOPs : Create and maintain service standards, SOPs, and guest experience protocols.
• Staff Coaching : Observe service, provide real-time feedback, and coach team members to improve performance.
• Onboarding : Oversee the training of all new hires, ensuring they meet service expectations.
• Customer Experience Analysis : Review feedback, mystery shopper reports, and service metrics to identify areas for improvement.
• Team Communication : Collaborate with GMs, Chefs, and FOH leads to align on training needs and service goals.

🧩 Skills & Qualifications

Tell employers what skills you have

Coaching

Leadership

Lighting

Budget Management

Food Quality

Inventory

Recruiting

Counseling

Financial Acumen

Sanitation

Hospitality Management

Restaurant Management

Adaptability

Customer Service

Scheduling

Hospitality