CUSTOMER RELATIONS OFFICER

Roles & Responsibilities

• Handle enquiries and public feedback pertaining to the project site activities & environment
• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively
• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Conduct regular visits to residents / tenants affected by the works to gather feedback and keep them posted of work schedule changes
• Excellent people management & interpersonal skills
• Ability to prioritize, plan, organize and execute tasks effectively
• Other ad-hoc duties as assigned
• Diploma / Certificate in Communications / in Customer Relation or relevant discipline
• Obtained WSQ Service Excellence (Level 1) Certificate or New General Skills Competencies (GSC) - 7 Modules
• At least 3 years of relevant site experience in building construction industry for HDB project, ie BTO
• Proven experience in public relations, preferably in the construction sector.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Must be able to work under pressure.
• Able to multitask in a fast-paced environment.

Tell employers what skills you have

Product Knowledge

Able To Multitask

Construction

Interpersonal Skills

Sales Effectiveness

Public Relations

Administrative Support

Team Player

Customer Service

Service Excellence

Customer Relations

People Management

Ability to Prioritize