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Training Manager (Sales & Aftersales) - D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG
BYD (SINGAPORE) PTE. LTD.D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG5 days ago
Job descriptionEstablish & manage in-house trainers at dealerships Set clear KPIs, coach regularly, and ensure consistent local rollout Provide detailed feedback and reports to sales management on the effectiveness of training sessions and overall impact on sales performance Analyze sales team performance and identify areas where further development or training is required Min. 7 years training experience with proven experience as a Sales Trainer or similar role in a sales-driven environment In-depth knowledge of sales processes, methodologies, and best practices Strong sales & aftersales knowledge (automotive preferred) Skilled in facilitation, coaching, and performance analytics (Certification in sales training or coaching is a plus) Strategic thinker, execution-focused, and customer-obsessed Leadership capabilities for guiding a team Adaptability to a dynamic, fast-paced industry
Roles & Responsibilities
Training Development
- Design and execute end-to-end Sales & Aftersales training strategy
- Lead and assess training needs make sure is align with business goals : sales growth, NPS improvement, and dealer success
- Regularly update training materials to reflect new products, services, sales techniques, and market trends
- Create sales onboarding program including sales techniques, product knowledge, objection handling, digital selling
- Implement aftersales program including service advisor skills, technical awareness, service process training, upselling techniques
- Lead national training team; coordinate across sales, service & marketing
- Partner with dealer leadership for full program engagement
In-House Trainer Development & Governance
Data-Driven Execution
Qualification :
Tell employers what skills you have
Product Knowledge
Coaching
Upselling
Leadership
Training Development
Aftersales
Sales Management
Rollout
Selling
Adaptability
Warranty
Automotive Industry
Customer Satisfaction
Facilitation
People Management
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Sales Manager • D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG
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