client success manager

Roles & Responsibilities

Job Description & Requirements

About Captain’s Eye

Captain’s Eye is a fast-growing AI tech company revolutionizing safety and operational efficiency in the maritime industry through advanced CCTV and real-time analytics. We empower shipping companies with smart surveillance, data insights, and proactive risk management.

Role Overview

We are looking for a results-driven Customer Success Manager to join our growing team. This role is ideal for someone with at least 2 years of experience in customer success or account management, who thrives on building relationships, driving adoption, and identifying expansion opportunities.

Key Responsibilities

• Manage and grow a portfolio of customer accounts, ensuring high satisfaction and long-term retention
• Serve as the primary point of contact post-onboarding, building strong relationships with key stakeholders
• Proactively identify upsell and cross-sell opportunities in alignment with customer goals
• Collaborate with Sales and Product teams to deliver tailored solutions and drive account growth
• Monitor account health using usage data and proactively address risks and opportunities
• Lead QBRs, product training, and success planning sessions to maximize customer value
• Maintain accurate documentation in CRM and customer success platforms

Requirements

Tell employers what skills you have

Management Skills

Sales

Upselling

Leadership

Ability To Work Independently

Interpersonal Skills

Risk Management

CCTV

B2B

Surveillance

Adaptability

SaaS

Communication Skills

Customer Oriented

Team Player

Microsoft Word

Shipping

Customer Relations