Customer Success Manager - REFINITIV ASIA PTE. LTD.

Roles & Responsibilities

This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions.

We are looking for a highly motivated and hard-working professional to join our Customer Success Team. You will serve as a trusted advisor to clients, helping them use our products to navigate the financial markets, meeting regulatory requirements and run their business.

Role Responsibilities

• Develop and complete the customer success strategy for trading desktop users, desk heads and application owners across multiple accounts within the ASEAN region
• Own customer health, adoption metrics, renewals and execution of customer success plans
• Delivering highly engaging customized product demos based on user workflow and their requirements
• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
• Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build "advocates"
• Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends
• Contribute to overall vision and strategy of the Customer Success Management Group
• Develop innovative ways of engaging and contributing to customers’ businesses through LSEG products and services.

What are we looking for?

Experience and Qualifications Required :

Tell employers what skills you have

Account Management

Customer Relationship

Leadership

Customer Experience

Relationship Management

Problem Solving

Customer Success

Strategy

MS Office

Business Strategy

Networking

Client Education

Market Development

Presentation Skills

Regulatory Requirements

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