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senior operation manager
ROLEX STAR 5 PTE. LTD.Singapore, SG.01, Singapore12 days ago
Job descriptionOversee day-to-day club operations : bar, floor service, VIP rooms, entertainment, queue / door control Establish SOPs covering guest entry, service delivery, bar workflow, VIP protocol and after-event procedures Conduct operational audits to ensure safety, service, security, hygiene and lighting / sound quality standards Manage scheduling, shift planning and manpower optimisation Curate international & local DJ line-ups, performers, MCs and entertainment partners Approve event concepts, theme nights, ticket pricing, VIP packages and guest promotions Oversee sound, lighting, effects, live performance and production coordination Drive premium guest experience and ensure seamless high-profile guest hosting Lead marketing planning and digital campaigns with marketing team Oversee branding consistency across social media, online platforms, events and influencers Develop membership programmes, VIP relations strategy and corporate partnerships Collaborate with PR agencies, ambassadors, promoters and night-life influencers Manage P&L, cost control, supplier contracts, inventory and asset management Review weekly financial reports, revenue dashboards and operational KPIs Ensure adherence to Singapore regulatory frameworks, including : Implement responsible alcohol service policies Oversee security team & crowd-control operations Implement guest safety protocols, emergency procedures and incident management Ensure compliance with anti-harassment, drug-free and controlled-entry policies Coordinate external inspections and audits Lead recruitment, onboarding, training and capability development for key operational teams Manage workforce planning including performers, FOH, bar staff, security and technical crew Build strong people culture, service excellence and discipline across shifts Set performance KPIs, performance reviews & incentive programs Manage relationships with liquor suppliers, entertainment agencies, AV vendors & security partners Coordinate with government bodies (SPF, SCDF, URA, NEA, MOM when needed) Strengthen collaborations with ticketing platforms, hotel concierges and tourism partners
Roles & Responsibilities
Key Responsibilities
1. Strategic Business & Operations Leadership
- Develop and execute operational strategies to drive club efficiency, revenue growth and brand elevation
- Plan annual business target, operational KPI framework, P&L budget and productivity improvement programs
- Align entertainment, F&B, and VIP operations with market trends and brand experience
- Lead new venue development, renovation and expansion feasibility plans
2. Nightclub Operational Excellence
3. Entertainment & Experience Management
4. Sales, Marketing & Brand Management
5. Finance, Compliance & Audit
SPF Public Entertainment Licence
Liquor Licensing Regulations
SCDF Fire Safety
NEA / SFA hygiene compliance (if F&B operations involved)
Employment laws and Fair Consideration Framework
6. Security, Safety & Risk Management
7. People Leadership & Talent Development
8. Vendor, Partnership & Government Liaison
Tell employers what skills you have
Fire Safety
Licensing
Leadership
DJ
Talent Development
Operational Excellence
Entertainment
FOH
Risk Management
Productivity Improvement
Compliance
Incentive Programs
Brand Management
Audit
Incident Management
Service Delivery
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Operation Manager • Singapore, SG.01, Singapore
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