Customer Service Officer (Freight Forwarding) [Jurong East | 5 days | up to $2800] - LCYL

Roles & Responsibilities

Customer Service Officer (Ocean Freight - Import / Export)

Location : Jurong East

Working hours : Mon - Fri, 8.15am-5.30pm

Basic Salary : $2500-$2800

Responsibilities

• Responsible for managing and coordinating Sea Export / Import shipments.
• Ensure customer requirements are met and documentation is accurate and precise.
• Ensure Fully Compliance on Workplace Safety & Health Procedure
• Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.
• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB / L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.
• Perform general shipping functions including system data entries.
• Coordinating and resolve shipment issues
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup / delivery of the shipments.
• Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
• To ensure related charges are billed and collected timely from the consignee or its agent
• Ensure all transactions are handled in an accurate, complete and timely manner
• To effectively follow up with CFS warehouse / oversea offices on any short-landed, damaged or discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
• To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements

Requirements

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Tell employers what skills you have

Cargo Tracking Systems Administration

Cargo Handling

Workplace Safety

reporting on freight

Freight Forwarding

Inbound Freight

Freight Transportation

Freight Insurance Administration

Freight Handling

Compliance

Freight and Cargo Claim Administration

Freight

Trucking

Sea freight, experience

Air Cargo Operations Management

Cargo Tracking System Administration

Freight management

Customer Service

Shipping

air cargo management