Customer Service Officer - [Import | Export | Sea Freight]

Roles & Responsibilities

Location : Jurong East

Working hours : Mon - Fri, 8.15am-5.30pm

Basic Salary : $2500-$2800

Responsibilities

• Responsible for managing and coordinating Sea Export / Import shipments.
• Ensure customer requirements are met and documentation is accurate and precise.
• Ensure Fully Compliance on Workplace Safety & Health Procedure
• Ensure completing the task or duties assigned with accuracy by continuously monitoring and managing costs, timelines and service quality.
• To ensure accurate and timely production of relevant export documentation and declarations (eg. HB / L, MBL, manifest, pre-alerts), customs declaration, Trade-net operations.
• Perform general shipping functions including system data entries.
• Coordinating and resolve shipment issues
• To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pickup / delivery of the shipments.
• Ensure customer requirements are meet, customers are up-to-date on their orders and documentation is accurate and precise.
• To ensure related charges are billed and collected timely from the consignee or its agent
• Ensure all transactions are handled in an accurate, complete and timely manner
• To effectively follow up with CFS warehouse / oversea offices on any short-landed, damaged or discrepancy cargo
• Answering to customer's inquiries and handling customer's complaints.
• Preparing of payment vouchers, verifications of vendor costings, closing of all shipment files and filling of documents.
• To liaise with ocean carriers and master co-loaders on shipment booking and checking on schedule, space and equipment availability
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements

Requirements

To expedite the process interested candidates may contact me with your resume via :

Whatsapp : +65 8012 4526(Alvin)

Alvin Chua Ming Jing | R23116192

The Supreme HR Advisory Pte Ltd | 14C7279

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Interpersonal Skills

Workplace Safety

Administration

Compliance

Good Communication Skills

Freight

Trucking

Team Player

Microsoft Word

Customer Service

Shipping

Customer Service Experience