Service desk-Singapore

🌟 We're Hiring : Service Desk Specialist! 🌟

We are seeking a dedicated and customer-focused Service Desk Specialist to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping users with their technology needs.

📍 Location : Singapore, Singapore

⏰ Work Mode : Work From Office

💼 Role : Service Desk Specialist

What You'll Do :

🎯 Provide first-line technical support via phone, email, and chat

🔧 Troubleshoot hardware, software, and network issues

📋 Log and track incidents using ticketing systems

💻 Assist with user account management and password resets

📚 Document solutions and maintain knowledge base

🤝 Escalate complex issues to appropriate technical teams

What We're Looking For :

✅ 1+ years of experience in IT support or service desk role

✅ Strong knowledge of Windows OS and common applications

✅ Excellent communication and customer service skills

✅ Problem-solving mindset with attention to detail

✅ Experience with ticketing systems and remote support tools

✅ Basic understanding of networking concepts

Ready to make an impact? 🚀 Apply now and let's grow together!