Luxury Sports Store Manager

Roles & Responsibilities

Overview

We are seeking an experienced and dynamic Store Manager to lead our retail operations for a global luxury outdoor sportswear brand. The ideal candidate comes from a luxury fashion or premium apparel background , with a strong passion for the outdoors and a proven ability to deliver exceptional client experiences.

You will be responsible for driving sales performance, elevating guest engagement, and leading a high-performing team to embody the brand’s values and commitment to excellence.

Key Responsibilities

1. Sales & Guest Experience

• Lead the team to achieve and exceed sales targets, ensuring alignment with the store’s business objectives.
• Champion the brand’s client journey by delivering personalized, authentic, and elevated service experiences.
• Leverage CRM tools to strengthen client relationships, enhance retention, and grow the client base.
• Handle guest inquiries, feedback, and service recovery with professionalism and empathy.
• Lead from the sales floor (minimum 80% of working hours) to model client service excellence and coach the team in real time.
• Manage and resolve unexpected or sensitive in-store situations, ensuring brand reputation and client satisfaction.

2. Team Leadership & People Development

3. Store Operations & Visual Merchandising

4. Community & Brand Engagement

Requirements

If you’re interested in this opportunity, please send your CV to roxyzhou@trulyyy.com

Regrettably, only shortlisted candidates will be notified.Please note that data provided is for recruitment purposes only.

Business Registration No. : 202004228R | License. No. - 20S0118 | EA Registration No. - R22104027

Tell employers what skills you have

Store Operations

Sustainability

Lifestyle

Visual Merchandising

Sportswear

Service Recovery

Luxury

Luxury Lifestyle

Inventory Management

People Development

Team Leadership

Budgeting

Luxury Brand Marketing

Scheduling

Service Excellence

Performance Management

Apparel