IT Support Analyst (Singapore Based, Hybrid)

We’re looking for a capable and well-rounded IT Support Analyst to join our team in Singapore. In this role, you’ll be responsible for delivering exceptional customer service and providing both remote and on-site technical support to ensure smooth day-to-day operations for our client. You’ll troubleshoot and resolve complex issues, support IT infrastructure, and maintain strong working relationships with both internal stakeholders and external vendors.

Key Responsibilities

• Serve as the first point of contact for technical support via phone, email, or chat
• Diagnose and resolve hardware, software, and network issues, escalating complex cases when necessary
• Provide in-depth support for Microsoft Windows and Office 365 environments
• Perform software installations, updates, and account configurations
• Log, track, and resolve issues through a helpdesk ticketing system (e.g., ConnectWise)
• Support and maintain infrastructure, including servers, networks, and connected systems
• Act as an escalation point for junior IT Support Coordinators and Technicians
• Collaborate with third-party vendors, suppliers, and service providers to resolve issues
• Maintain detailed documentation for incidents, service requests, and resolutions
• Monitor ticket queues and ensure compliance with SLAs
• Uphold confidentiality standards and protect company / client data
• Stay current with emerging technologies and invest in your ongoing professional development

Essential Skills and Experience

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Salary

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