Manager / Senior Manager (Ops Tech), Technology and Data Policy Directorate New Ministry of Home [...]

Monetary Authority of SingaporeSingapore, Singapore, Singapore

11 days ago

Job description

What the role is :

The Ministry of Home Affairs (MHA) aspires to be a world‑class organisation in delivering safety and security for our people. In pursuing our mission to make Singapore our Safe and Secure Best Home, we remain always constant and true to our core values of Honour and Unity.

What you will be working on :

The job holder is expected to be involved in the following :

Strategic Planning and Oversight :

Support Director and Senior Assistant Director (SAD) to develop Ministry of Home Affairs HQ's (MHQ) 5‑year Science and Technology (S&T) initiative roadmap.
Staff co‑secretariat team for the HTX‑MHQ AI Steering Committee.
Staff secretariat team for MHQ ICT Digitalisation Steering Committee (IDSC).

Operational Technology Implementation and Management :

Staff engagement with MHQ Divisions to understand their pain points, conceptualise desired to‑be state as well as identify capabilities to improve work processes through digitalisation.

Support SAD to engage MHQ Training and Programme Management Centre (MTPMC) to identify and match technical resources to MHQ Divisions’ S&T needs.

Manage MHQ Digital Factory operations, ensuring contract fulfilment and timely delivery implementation of low‑code / no‑code digital solutions.

Conduct horizon scanning to identify emerging technologies applicable to MHQ.

Implement initiatives to increase digital adoption within MHQ, including forming cross‑functional digitalisation teams, rolling out ICT platforms and tools (including requirements gathering, staff training on use of tools, communications to staff on upcoming changes etc), change management to build digital‑first mindset of MHQ staff.

Conduct and analyse satisfaction surveys on workplace ICT tools for timely feedback to MHQ Chief Information Security Officer (CIO).

What we are looking for :

Excellent communication and interpersonal skills.

Strong analytical and problem‑solving abilities, particularly in translating organisational pain points into process improvements and technology solutions.

Experience in Change Management and / or Service Journey, Product Design preferred.

Good knowledge of technology applicable to MHQ use cases.

Ability to prioritise and manage multiple S&T projects simultaneously.

Experience in managing and / or reviewing contracts.

All new appointees will be appointed on a two‑year contract in the first instance. We wish to inform that only shortlisted candidates will be notified within 30 days upon closing of the advertisement.

About Ministry of Home Affairs

We work as a team, in partnership with the community, to make Singapore our safe and secure Best Home.

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Manager Technology • Singapore, Singapore, Singapore

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