Project Support Executive

Join Our Team at Appvantage in

Singapore!

Are you ready for an

exhilarating new journey with us?

We are

dedicated to leading the future of enterprises with transformative

digital solutions that not only redefine application design but

also revolutionise e-commerce and enhance user and customer

experiences.

Job

Description

As we continue to

expand and drive innovation, we are seeking a dynamic and

experienced Project Support Executive to join our team in Singapore

and oversee the support operations for our in-house digital

products. As the Project Support Executive, you will be responsible

for timely and effective resolution of customer issues and

delivering exceptional customer service. The ideal candidate should

have a deep understanding of digital products and applications,

strong leadership skills, and a passion for customer

satisfaction.

Here's a glimpse of your

responsibilities : Cultivate

Connections : Foster

and maintain strong, professional relationships with clients,

vendors, and partners.

Support seamless

communication and collaboration across stakeholders.

Ensure that all project implementations are aligned with

company quality standards and client

expectations.

Operation

Support : Manage

day-to-day support operations for our in-house product, ensuring

timely and accurate issue resolution.

Monitor

support tickets and maintain a high standard of customer service

and satisfaction.

Collaborate with internal

teams (engineering, QA, product) to investigate root causes of

recurring issues and drive improvements.

Design and refine support processes to improve efficiency

and response times.

Track and analyze key

performance indicators (KPIs) to evaluate support effectiveness and

implement corrective actions.

Work closely

with the product team to relay customer feedback and contribute to

product roadmap discussions.

Create and

maintain clear, user-friendly support documentation (e.g., FAQs,

troubleshooting guides, knowledge base).

Stay

informed of best practices in digital product support, customer

service, and user

experience.

Quality

Assurance : Plan,

develop, and execute test plans, test cases, and scripts to

validate product functionality and quality.

Collaborate with product owners, designers, and

developers to understand feature requirements and ensure alignment

with user needs.

Verify backlog items and

confirm that development meets business and customer

expectations.

Conduct and lead User Acceptance

Testing (UAT) for new features or product updates.

Provide clear feedback to the development team on

usability, bugs, and potential improvements.

Maintain accurate documentation of UAT scenarios, test

results, and backlog verification status.

Communicate QA progress and results to stakeholders in a

timely and structured

manner.

Versatile

Contributor : Take on

additional responsibilities and ad-hoc assignments as

needed.

Adapt quickly to changing project

requirements or organizational

priorities.

Job

Requirements

Educational Background :

Bachelor's Degree in Information Systems or Business.

Experience : 2-3 years'

experience in the IT industry is preferred.

Communication : Excellent

communication skills are essential.

Tech-Adept : Proficiency in

Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or

similar Project management tools.

Attitude : You're organized,

meticulous, and always approach tasks with a positive

attitude.

Project

Acumen : Strong administrative skills and a general

understanding of the project life cycle, project documentation, and

project standards.

Methodologies : Prior

experience with SCRUM / Agile methodologies is a

plus.

Join us at Appvantage, where

every day brings exciting challenges and opportunities for growth.

If you're ready to make your mark in the dynamic world of digital

innovation, we invite you to embark on this journey with us. Your

adventure starts here!