Retail Team Lead - Luxury Brand - D01 Cecil, Marina, People’s Park, Raffles Place, SG

Roles & Responsibilities

About the Company

Our client is one of the world's most renowned luxury brands, celebrated for its rich heritage and unwavering commitment to exceptional craftsmanship. With an extensive history, the brand has become a global symbol of timeless elegance and superior quality, captivating a sophisticated clientele.

About the Job

As a Team Lead , you'll be a pivotal leader on the sales floor, responsible for driving sales, mentoring the team, and ensuring the seamless operation of the store. You will lead by example, providing world-class service while taking on key responsibilities typically handled by both a supervisor and assistant manager. Your core responsibilities include :

• Strategic Sales Leadership : Take ownership and accountability for store productivity and sales forecasts . You will develop and execute strategic plans to address business issues and achieve desired results.
• Team Development and Performance : Create a high-energy, sales-and-service-focused environment . You will identify underperforming staff and take proactive action to manage their development, while also recognizing and rewarding individual performance.
• Operational Excellence : Oversee all daily store operations, ensuring the sales floor is immaculate and well-maintained. You will accurately process sales transactions, handle all forms of tender, and manage the physical store environment to ensure visual merchandising and maintenance standards are consistently met.
• Clienteling and Service : Oversee the customer service environment by providing constant feedback on service behaviors. You will be a role model in clienteling, building strong relationships with customers and ensuring every interaction is a memorable experience that reflects the brand's prestigious image.
• Stakeholder Management : Manage relationships with key stakeholders, including vendors and contractors, to ensure a smooth execution of sales plans.

Qualifications and Experience

EA : 94C3609 / R25154231

Tell employers what skills you have

Store Operations

Mentoring

Sales

Leadership

Operational Excellence

Visual Merchandising

Team Development

Business Acumen

Accountability

Team Lead

Customer Focus

Customer Service

Stakeholder Management