Head of Merchant Operations

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Report to : COO / Board

Overview

Obita is a global B2B cross-border payments and digital finance network — powering stablecoin-driven payments, liquidity management, and compliance solutions for enterprises, merchants, and fintechs.

We bridge Web2 and Web3 financial infrastructures, offering compliant, secure, and efficient enterprise-grade payment services including multi-currency accounts, custody, smart compliance, and blockchain-based financial products.

With Hong Kong and Singapore as key hubs, and business growing across APAC, EMEA, and emerging markets, we’re seeking talented professionals with a strong compliance mindset and global vision to join our leadership team.

Role Overview

The Head of Merchant Operations will be responsible for establishing and scaling the company’s merchant operations framework, driving the activation, transaction growth, and retention of cross-border B2B merchants. This role oversees the full merchant lifecycle, including onboarding, KYC / KYB review, transaction monitoring, and compliance management. Based in Hong Kong or Singapore, the Head of Merchant Operations will play a key role in strengthening operational efficiency, ensuring compliance, and enabling the scalable growth of merchant services.

Key Responsibilities

• Design, implement, and optimize the merchant operations framework, ensuring efficiency, compliance, and scalability.
• Drive merchant activation, transaction growth, and retention, ensuring sustainable business performance.
• Oversee the full merchant lifecycle : onboarding, KYC / KYB review, account setup, transaction monitoring, and ongoing compliance management.
• Develop data-driven strategies to improve merchant engagement, operational efficiency, and revenue contribution.
• Collaborate with Product, Treasury, Compliance, and BD teams to deliver smooth and compliant merchant experiences.
• Establish and maintain policies, SOPs, and controls for merchant operations to meet regulatory and business requirements.
• Monitor KPIs and prepare regular operational performance reports for management.
• Build and lead a merchant operations team, fostering a culture of accountability, efficiency, and continuous improvement.
• Ensure readiness to support business expansion into new markets with scalable operations infrastructure.

Requirements

What We Value

Job Details

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Note : This description excludes unrelated postings and focuses on the Head of Merchant Operations role at Obita.

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