Customer Service Front-Desk (Singapore Client : SocialCountry Club)

Client : Country Club :

Private recreational club offers a serene seaside environment with

a range of leisure and dining facilities. It caters to both

individual and family memberships, providing amenities such as

swimming pools, sports courts, function rooms, and F&B outlets.

The club is known for its tranquil setting, community-oriented

atmosphere, and long-standing heritage as a social and recreational

hub for its members.

Role

Overview :

We are looking for a friendly and

professional Customer Service Executive to be the first point of

contact for our members and guests, providing exceptional service

at the front desk and ensuring smooth day-to-day operations,

including handling membership-related

matters.

Key

Responsibilities :

Greet and assist members and guests upon arrival with a

warm and professional demeanor.

Handle phone

calls, emails, and walk-in inquiries promptly and

courteously.

Manage reservations and bookings

for club facilities and amenities.

Process

payments and issue receipts for bookings, membership fees, and

other charges.

Assist in membership

administration, including new sign-ups, renewals, cancellations,

and updating of member records.

Respond to

membership-related enquiries and provide accurate information about

membership tiers, benefits, and entitlements.

Maintain an organized filing system for membership

applications and documentation.

Support

marketing initiatives to promote club membership and

services.

Maintain a tidy and welcoming front

desk area, ensuring it reflects the standards of the

club.

Work closely with other departments to

ensure seamless service delivery to

members.

Requirements :

Prior experience in customer service, front desk, or

hospitality roles is an advantage.

Excellent

communication and interpersonal skills, with a strong

customer-focused attitude.

Proficiency in

Microsoft Office applications and basic administrative

systems.

Ability to manage multiple tasks in a

fast-paced environment while maintaining attention to

detail.

Team player with a positive attitude

and strong sense of responsibility.