IT Manager (NEC - Hospitality Systems)

The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. It features 150 guestrooms and aims to offer a premier venue for corporate training, retreats and private events. We are looking for an experienced and service-oriented IT manager to oversee system operations, integrations, and technology enablement during NEC’s ongoing refurbishment and lead up to full opening.

Key Responsibilities:

1. Systems Administration & Operation

• Partner with NEC’s Brand IT Team and NTU’s Centre for IT Services (CITS) to design, implement and maintain a resilient network architecture.

• Oversee daily operation of all NEC IT systems including PMS, POS, CRS, telecommunication, internet, and back-office systems.

• Ensure system uptime, reliability, and data integrity across all NEC functions.

• Manage server administration, data backups, and network configurations.

• Monitor system performance and proactively resolve issues to minimise downtime.

2. User Support & Training

• Develop and maintain functional documentation, SOPs and training materials for all NEC systems.

• Provide technical support to all NEC functions, troubleshooting hardware, software, and network issues in a timely manner.

• Coordinate user access rights, password controls, and compliance with IT policies.

• Provide staff training and systems onboarding to ensure smooth adoption of IT tools and cybersecurity awareness.

3. Cybersecurity & Data protection

• Implement and enforce data security protocols, antivirus measures, and system access controls.

• Ensure compliance with PDPA (Personal Data Protection Act) and required information security standards.

• Maintain regular updates and patch management for all systems and software.

4. Vendor & Contract Management

• Liaise with external vendors for system maintenance, upgrades, and technical support/troubleshooting.

• Review and manage IT-related service contracts, ensuring optimal service and cost efficiency.

• Evaluate new technology solutions and make recommendations to management.

5. Project Implementation

• Work closely with NEC team to analyse business needs to translate them into system requirements.

• Support NEC management team with technological insights to align IT strategies with overall business goals and objectives.

• Lead IT-related projects including system upgrades, new software implementation, and integration with third-party solutions.

• Coordinate with the brand IT team or corporate office on group initiatives and audits.

• Support technology requirements for events, conferences, and new operational setups.

6. Budgeting and Asset Management

• Prepare and manage the annual IT budget, ensuring cost control and resource optimisation.

• Maintain an accurate inventory of all IT hardware, software licenses, and related assets.

• Ensure preventive maintenance schedules and timely replacement of aging equipment.

Requirements:

• A degree in Computer Science, Computer Engineering, Software Engineering or related disciplines.

• Minimum 6 years of relevant IT experience, with a significant portion dedicated to supporting PMS systems in the hospitality industry.

• Hands-on experience with Opera integrations.

• Expertise in hospitality system integrations, particularly Oracle Opera PMS and interface management.

• Proficiency in network administration (LAN/WAN, wireless setups, firewalls).

• Familiarity with hospitality IT standards and third-party hospitality solutions.

• Demonstrated ability to liaise effectively with user departments and vendors.

• Strong troubleshooting, issue-tracking, and documentation skills.

The appointment title offered will be commensurate with candidate’s prior work experience.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU