Roles & Responsibilities
Responsibilities
- Boosting sales revenue and profitability by achieving sales targets
- Handle customer’s queries, feedbacks / complaints professionally
- Conduct professional scalp analysis; demonstrate features / benefits of treatments, services and products
- Recommend packages according to individual needs and conditions
- Constantly educate customers on the necessity and benefits of company’s treatments, services and products
- Build rapport with customer and providing good customer service and needs in relation to hair & scalp enquiries
- Perform basic hands-on treatments when necessary
- Updating of customer’s progress in the treatment card and computer system
- Conduct regular stock-take, responsible for healthy stock level in store and stock ordering
- Assist in display of merchandise, ensuring branding alignment and standards are maintained
- Assist in other areas where necessary to ensure the smooth operation of the store
- Other ad-hoc tasks as assigned by the Supervisor
Requirements
Certificate in any disciplineExperience and competent in sales with minimum 3 years of relevant experience preferably in beauty industryExcellent communication skills and sensitive to customers’ needs and attention to detailsStrong sense of responsibility and urgencyBe self-motivated; high stress toleranceGood team player, service oriented and proactiveWilling to work retail hours, on weekends and public holidaysTell employers what skills you have
Excellent Communication Skills
service oriented
Hair Care
Stress
Interpersonal Skills
Treatment
Achieving sales targets
stock take
Analysis
hair care products
Attention to Details
hair care services
Consulting
Beauty Industry
Team Player
Customer Service
Professional Services