Automotive Workshop Admin & Customer Service - D14 Geylang, Eunos, SG

Roles & Responsibilities

Job Description – Automotive Workshop Admin & Customer Service

The Automotive Workshop Admin & Customer Service Officer is responsible for overseeing administrative tasks, managing customer interactions, and supporting workshop operations. This role requires strong organizational skills, attention to detail, and excellent customer service to ensure smooth day-to-day operations and customer satisfaction.

Key Responsibilities / Job Scope

Customer Service

• Serve as the first point of contact for customers (walk-ins, phone, or online inquiries).
• Handle bookings, job scheduling, and appointment confirmations.
• Explain workshop services, repair status, and quotations to customers.
• Manage feedback, complaints, and escalate issues when necessary.
• Ensure a high level of customer satisfaction and retention.

Workshop Administration

Operations Support

Sales & Upselling

Requirements / Qualifications

Tell employers what skills you have

Upselling

Able To Multitask

Interpersonal Skills

Customer Loyalty

Customer Relationships

Invoicing

Administration

Estimates

MS Office

Procurement

Customerfocused

Attention to Detail

Administrative Support

Customer Satisfaction

Customer Service

Scheduling