SNOC Monitoring Manager - D09 Cairnhill, Orchard, River Valley, SG

Roles & Responsibilities

About client-

A leading multinational financial services institution headquartered in Singapore, recognized as one of Asia’s largest and most innovative organizations in the sector. It operates across consumer, SME, and corporate markets, offering a full suite of financial products and services. Known for its strong regional presence, it serves millions of customers across key Asian markets, with growing influence globally.

The company is consistently acknowledged for its digital transformation leadership, having pioneered cloud adoption, AI-driven solutions, and customer-centric platforms in the financial services space. With a strong emphasis on sustainability, technology, and customer experience, it has earned multiple international awards for innovation and operational excellence.

Role : Solid experience on Monitoring tools like Netcool & Zabbix Unix / Linux / Wintel platforms.

Years of Experience : ~8-10 years

Responsibilities

• Providing strategic directions for standardizing of SNOC monitoring and efficient use of resources for pro-active application / infrastructure monitoring.
• Identifying areas for improvement in SNOC communications with other Incident / Problem management, Application / Infrastructure SMEs etc.
• Overseeing creation and availability of SNOC monitoring metrics and alerts’ reports for management reporting.
• Reviewing completeness and correctness of SNOC monitoring metrics and alerts.
• Establishing measurements and track improvement for SNOC monitoring effectiveness and efficiency.
• Acting as an escalation focal point for all improvement activities involving SNOC
• Supervise and manage a team of service providers to ensure delivery of quality infrastructure services by engaged vendors to the Bank.
• Work effectively and closely with vendor Delivery Managers and technical support staff, regulators, other IT groups such as infrastructure & applications, architecture & engineering, GPS, Finance, internal and external auditors.
• Ability to work closely with various line of business technologies from junior to management level.
• Change governance on all the monitoring changes for production implementation
• Perform on call duty on rotation basis.

Requirements

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Susmita Sahu

EA License No : 91C2918

Personnel Registration Number : R23114076

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Digital Transformation

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Asian Markets

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