Senior Officer, Customer Service - Islandwide, SG

Roles & Responsibilities

Job Responsibilities :

Ensures highest standard of service delivery to our customers.

• Monitor and respond to incoming calls / emails / social media platform / written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls / mail / emails / social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance &control standards are observed and met in the execution of customers’ transaction requests
• Uses technology and system tools as directed and within established guidelines.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Analytical Skills

Interpersonal Skills

Knowledge Management

Administration

MS Office

Attentive

Compliance

Banking

Team Player

Human Resources

Customer Service

Service Delivery