Junior IT Analyst (1-Year Internship Program)

Job Description

Key Responsibilities:

• Provide first-level IT support for hardware, software, and network-related issues
• Troubleshoot and resolve incidents involving computers, printers, and other IT equipment, escalating when necessary
• Set up and configure IT equipment for onboarding and offboarding processes
• Maintain IT asset records, support documentation, and operational reports
• Coordinate with Technical Operations, Infrastructure, and Security teams to resolve complex issues
• Support continuous improvement of helpdesk processes to enhance efficiency and user experience
• Assist in evaluating and implementing tools such as automation and self-service solutions

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field (open to fresh graduates or final-year students available for a 1-year program)
• Basic understanding of computer hardware, operating systems (Windows/Mac), and fundamental networking concepts (e.g., IP, LAN/Wi-Fi)
• Familiarity with Microsoft 365 and standard IT troubleshooting practices
• Good command of English (both written and spoken) for communication and technical documentation
• Strong problem-solving skills with a proactive and service-oriented mindset
• Ability to work effectively in a fast-paced, performance-driven environment
• Detail-oriented, well-organized, and capable of managing multiple tasks within defined timelines
• Prior internship experience in IT support or related technical projects will be an advantage