Dispatch Engineer
WE’RE HIRING A DISPATCH ENGINEER IN SINGAPORE!
Excis is a global organization driven by people, performance, and collaboration. We’re looking for a detail-oriented and proactive DISPATCH ENGINEER who will Handled incident resolution and fulfilled service requests, including IMACD (Install, Move, Add, Change, Dispose) requests. Provided hands-and-eyes support for IT infrastructure devices, supported and maintained meeting room IT equipment, and managed printer support. Assisted with both planned and unplanned infrastructure activities, including first-level troubleshooting under the guidance of the concerned team. Escorted third-party vendor engineers and provided support for Windows, basic Mac, and Linux systems following customer-provided SOPs.
Join a fast-paced, supportive, and growth-oriented environment where your contribution directly impacts hiring success and business growth.
- Client presence across 190+ countries
- 6,000+ global professionals
- 200+ enterprise clients
Job Description:
Onsite support service will be responsible for service requests, break & fix and IMACDs processes for:
- End user support
- End user support in Digital bars
- IT Vending machines process support
- Meeting room and conferencing IT equipment support
- Print service support.
- VIP user support where applicable
- Basic Mac Support
- Linux Support (SOP Based)
Onsite support service will be responsible for Hands & Eyes and Computer room support for:
- Incident’s resolution
- Service requests fulfillment
- IMACD’s (Install, Move, Add, Change, Dispose) request fulfillment.
- Hands and Eyes support for IT infrastructure devices
- Meeting room IT equipment support and maintenance.
- Printer support
- Planned / Unplanned Infra activities wherever needed including first level trouble shooting under guidance of concern team
- Escorting of Third-Party vendor engineers
- Windows, basic Mac support, Linux Support (per the step-by-step SOPs provided by the Customer)