Order Administration Executive

Roles & Responsibilities

Responsibilities

• Customer order entry and procurement including customer set-up, vendor/product system set-up and manage internal approvals
• Customer compliance vetting
• Liaise with factories, customers and freight forwarders for order fulfillment
• Logistics coordination including optimization of supply chain, i.e. EOQ, import/export arrangements and logistics vendor selection
• Shipping documentation including occasional Letter of Credit and additional customs clearance documentation
• Handle customer claims and returns
• Monitor order status and delivery performance
• Update delivery backlog scheduling and prepare monthly backlog report
• Short cycle sales administration in conjunction with sales team
• Perform other customer service duties such as handle product enquiries, provide catalogues to support the ordering process and perform duties in conjunction with the sales and finance teams to support the sales process.
  

Requirement

• Degree or diploma holder
• Minimum 5 years working experience preferably with multinational organizations of a related industry in the following areas:
• Order management and customer services, preferably on a regional Asian basis
• Liaison with overseas factories and vendors
• Import & export
• Logistics coordination
• L/C and shipping documentation
• ERP/order processing system (Navision experience an advantage)
• Customer-oriented
• Good communication skills and excels at being a team player

Tell employers what skills you have

Third Party Vendor Management
Shipping Documentation
Degree in psychology
Supply Chain Optimization
delivery schedules
Asian Studies
Customer Returns
Multinational
Import Logistics
Customs Procedures
Liaise with manufacturing
Import Export