Senior Fraud Analyst

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

Customer First

Push Boundaries

Critical Thinking

Build for Scale

Less is More

Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Role Overview

Role Title: Senior Fraud Analyst

Function: Risk Control / Operations

Seniority Level: Associate

Employment Type: Full time

Job Description

• Risk Control Strategy Management: Lead risk control strategies for payments, transactions, and user accounts. Oversee the definition of risk scenarios, deployment of strategies, and implementation of response measures.
• Risk Analysis and Strategy Optimization: Analyze risk trends in depth, identify fraud patterns through data insights, validate and evaluate the quality of strategies and models, and continuously optimize risk control strategies and models.
• System Development and Innovation: Leverage risk control experience to collaborate with data and development teams, driving the construction and optimization of online risk control systems and decision engines. Implement innovative risk control solutions to enhance efficiency and achieve business objectives.
• Monitoring Automation: Design, develop, and refine monitoring reports for key risk control indicators, and promote the automation of monitoring processes.
• Intelligence Gathering: Conduct in-depth investigations of the black and gray markets, continuously monitor and collect risk intelligence to support business needs.

Job Requirements

• Educational Background: Bachelor's degree or higher in data science, statistics, or related fields.
• Work Experience: Over 5 years of experience in credit card fraud prevention and risk control strategies, with familiarity in international payment business and markets. Experience with credit card chargebacks is preferred, as well as knowledge of the domestic black market and common fraud patterns.
• Technical Skills: Strong data analysis skills, proficient in SQL, Python, and other data analysis tools. Experience with machine learning models is a plus.
• Business Understanding: Familiarity with risk control business processes and the ability to propose innovative solutions.
• Communication and Collaboration: Excellent communication and resource coordination skills, with the ability to drive collaboration with product and technical teams.
• Language Skills: Good written and spoken English skills, with spoken proficiency preferred.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.