Information Technology Support Engineer_(0-1yr)

IT Support Engineer – Desktop & Laptop Provisioning (Fresher) Location Singapore / Onsite / Hybrid (as applicable) Experience 0–1 years (Freshers welcome) Role Overview We are looking for a motivated Fresher IT Support Engineer to support the provisioning, imaging, and deployment of desktops and laptops for end users. This role is ideal for candidates starting their IT career and looking to gain hands-on experience with enterprise IT environments, hardware setup, and end-user support. Key Responsibilities

• Provision, image, and configure desktops and laptops for new hires and existing users

• Install and configure operating systems, standard software, and enterprise applications

• Perform device setup including domain joining, user account configuration, and security policies

• Coordinate with IT teams to ensure devices meet company standards before deployment

• Troubleshoot basic hardware, OS, and software issues during provisioning

• Maintain accurate records of assets, device assignments, and inventory

• Assist with device refreshes, replacements, and decommissioning

• Follow documented IT procedures and imaging standards

• Provide basic end-user support during device handover Required Skills & Knowledge

• Basic understanding of Windows OS (Windows 10/11)

• Knowledge of desktop and laptop hardware components

• Familiarity with OS installation, imaging, or system setup concepts

• Basic understanding of networking fundamentals (LAN, Wi?Fi)

• Willingness to learn enterprise tools and IT processes

• Good communication and documentation skills

• Ability to follow processes and work with checklists Good to Have (Not Mandatory)

• Exposure to tools such as SCCM, Intune, MDT, or similar imaging tools

• Basic knowledge of Active Directory or user account management

• Internship or academic project related to IT support or systems

• IT certifications (or currently pursuing): CompTIA A+, IT Fundamentals, etc. Education

• Diploma or Bachelor’s degree in IT, Computer Science, Information Systems, or a related field