Customer Relations Admin Officer

Location: Singapore

Job details: Hybrid – Permanent

Create a brighter future, together!

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? At Inchcape, we’re pursuing an ambitious strategy to evolve our global business and lead our industry’s transformation.

You’ll play a key part in delivering great experiences for our customers and colleagues. With lots of interesting opportunities and challenges for you to explore that will take us, and your progression, to the next level.

You’ll be set up to deliver your best work and achieve success, with the full backing of your colleagues and mentors -a highly talented and humble team with genuine care for your wellbeing.

What you’ll do

• Input, update, and verify database/CRM data to ensure accuracy and integrity.
• Manage VIP and call lists, including updates in CRM and Dealer Management Systems.
• Prepare outbound call lists and maintain related database documentation and standards.
• Conduct customer calls (NPS, onboarding, service) and track responses, issues, and follow-ups.
• Raise and follow up on service/technical tickets, including system access and enhancements.
• Process invoices/orders (SAP Concur, Coupa) and compile sales incentives and performance reports; support ad-hoc tasks.

About you

• Minimum Higher NITEC/NITEC/Diploma in any field.
• Proficient in MS Office (SharePoint, Word, Excel, PowerPoint).
• Strong communication, interpersonal skills, and customer-centric mindset.
• Detail-oriented, meticulous, and able to handle routine administrative work.
• Able to manage confidential information with discretion and compliance.
• Self-motivated, adaptable, and able to work independently or in a team; call centre experience is an advantage.

We offer you:

• Benefit from clear career paths, continuous learning & MNC Exposure
• Access comprehensive health and life insurance (including dependent in health insurance)
• Enjoy exclusive colleague perks, including discounts on vehicle purchases and more.
• Hybrid working arrangement

About us

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com

Join Inchcape Singapore and be part of a dynamic team shaping the future of mobility! Since 1967, we've proudly represented leading brands like Toyota, Lexus, Hino, and Suzuki, driving success in automotive distribution and retail. Learn more about Inchcape Singapore click here www.inchcape.sinpagore.sg.