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6 Months UAT Tester, Raffles Place
6 Months UAT Tester, Raffles PlaceHUDSON RPO (SINGAPORE) PTE. LTD. • Islandwide, SG
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6 Months UAT Tester, Raffles Place

6 Months UAT Tester, Raffles Place

HUDSON RPO (SINGAPORE) PTE. LTD. • Islandwide, SG
21 days ago
Job description
Roles & Responsibilities

Summary:

  • Support chatbot operations, issues and enhancement matters
  • Ensure chatbot activities are conducted in accordance with the Company rules and regulations

Responsibilities:

  • Work closely with key stakeholders—including IT teams, business users, and Project Managers—on issue resolution and enhancement requests
  • Identify opportunities to enhance the overall user experience and support chatbot-related initiatives, improvements, and recovery activities.
  • Collaborate with stakeholders during UAT by validating features, identifying defects, and gathering feedback to improve platform usability.
  • Support chatbot UAT activities and assist with production launch preparations.
  • Develop, refine, and maintain knowledge library articles to ensure documentation is accurate, up-to-date, and easily accessible.
  • Participate in discussions to recommend best practices and propose innovative solutions to improve processes and system functionality.
  • Track and follow up on UAT defect resolution to ensure closure within the stipulated timelines.
  • Enhance the user journey by addressing feedback and resolving reported issues.
  • Perform any other ad hoc duties as assigned.

Requirements:

  • Diploma Graduate or University Degree
  • 2 years of experience in FI or insurance industry is preferred
  • Self-driven, resourceful and results oriented individual with proven track record in driving and achieving results
  • Strong interpersonal skills, energetic and enthusiastic individual who is able to engage and collaborate with all stakeholders / employees in the company
  • Good communication skills required in particular creative, strong writing skills and excellent presenter
  • Enjoys working in a dynamic and fast paced environment

Tell employers what skills you have

Good Driving Record
Chatbot
UAT
Timing Closure
Process Improvement
maintaining quality documentation
Self-driven
production set up
Employee Management
Artificial Intelligence Application
UAT tester
Creativity
UAT testing
Insurance
FI
Financial Services
Software Development
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6 Months UAT Tester, Raffles Place • Islandwide, SG

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