6 Months UAT Tester, Raffles Place

Roles & Responsibilities

Summary:

• Support chatbot operations, issues and enhancement matters
• Ensure chatbot activities are conducted in accordance with the Company rules and regulations

Responsibilities:

• Work closely with key stakeholders—including IT teams, business users, and Project Managers—on issue resolution and enhancement requests
• Identify opportunities to enhance the overall user experience and support chatbot-related initiatives, improvements, and recovery activities.
• Collaborate with stakeholders during UAT by validating features, identifying defects, and gathering feedback to improve platform usability.
• Support chatbot UAT activities and assist with production launch preparations.
• Develop, refine, and maintain knowledge library articles to ensure documentation is accurate, up-to-date, and easily accessible.
• Participate in discussions to recommend best practices and propose innovative solutions to improve processes and system functionality.
• Track and follow up on UAT defect resolution to ensure closure within the stipulated timelines.
• Enhance the user journey by addressing feedback and resolving reported issues.
• Perform any other ad hoc duties as assigned.

Requirements:

• Diploma Graduate or University Degree
• 2 years of experience in FI or insurance industry is preferred
• Self-driven, resourceful and results oriented individual with proven track record in driving and achieving results
• Strong interpersonal skills, energetic and enthusiastic individual who is able to engage and collaborate with all stakeholders / employees in the company
• Good communication skills required in particular creative, strong writing skills and excellent presenter
• Enjoys working in a dynamic and fast paced environment

Tell employers what skills you have

Good Driving Record
Chatbot
UAT
Timing Closure
Process Improvement
maintaining quality documentation
Self-driven
production set up
Employee Management
Artificial Intelligence Application
UAT tester
Creativity
UAT testing
Insurance
FI
Financial Services
Software Development