Training Manager(Learning and Development Manager) Retail

Roles & Responsibilities

The Training Manager for Singapore and Malaysia is responsible for designing, implementing, and driving impactful learning and development strategies that elevate retail excellence and client experience within the luxury Watches & Fine Jewelry (WFJ) category. This role partners closely with retail leadership to ensure all team members embody the brand’s heritage, craftsmanship, and service standards.

Key Responsibilities

1. Training Strategy & Execution

• Develop and execute a comprehensive training roadmap aligned with business goals across Singapore and Malaysia markets
• Deliver engaging onboarding programs for new hires, ensuring strong immersion into luxury WFJ standards
• Continuously assess training effectiveness and refine programs based on performance metrics and feedback

2. Retail Excellence & Client Experience

• Coach retail teams to deliver exceptional, personalized client experiences in the luxury WFJ space
• Reinforce selling ceremonies, storytelling, and product knowledge to enhance conversion and client loyalty
• Conduct regular store visits to observe, support, and elevate in-store performance

3. Product & Brand Knowledge

• Lead training on watches and fine jewelry collections, craftsmanship, materials, and heritage storytelling
• Ensure teams are consistently updated on new launches, high jewelry pieces, and category-specific initiatives
• Embed deep expertise in diamonds, gemstones, watchmaking, and luxury retail standards

4. Leadership Development

• Partner with store leaders to strengthen coaching and people development capabilities
• Identify high-potential talent and support succession planning through targeted development programs
• Facilitate workshops on leadership, communication, and team engagement

5. Cross-Functional Collaboration

• Collaborate with regional and global L&D teams to align training frameworks
• Work with HR and Retail leadership to support performance management and employee engagement initiatives
• Adapt global training materials to suit local market nuances

Key Requirements

• Bachelor’s degree or equivalent experience
• 5–8+ years of experience in training, learning & development, or retail operations, with a strong focus on luxury Watches & Fine Jewelry (WFJ)
• Strong facilitation, presentation, and coaching skills
• Proven ability to influence stakeholders and drive behavioral change
• Solid understanding of diamonds, gemstones, and/or watchmaking is highly preferred
• High level of emotional intelligence and cultural awareness
• Willingness to travel across Singapore and Malaysia

Core Competencies

• Client-centric mindset with a passion for luxury WFJ
• Strong communication and storytelling ability
• Strategic thinking with hands-on execution
• Deep appreciation for craftsmanship, heritage, and product excellence
• Adaptability in a fast-paced, dynamic environment

Success Metrics

• Improvement in retail KPIs (conversion, ATV, client retention) within the WFJ category
• Training participation and effectiveness scores
• Employee engagement and retention rates
• Strength of leadership pipeline within stores

Tell employers what skills you have

Training Management
Training Programme Design
Cloud Computing
Learning and Development
Emotional Intelligence
Mentoring and Coaching
Gemology
Presentation
Training
Curriculum Development
Experience Design
Facilitation