Concierge Officer

Roles & Responsibilities

Job Overview

The Concierge Officer is responsible for delivering exceptional, high-touch hospitality, creating a welcoming and seamless experience from the moment clients arrive. This role requires a collaborative team player who works closely with the sales team, demonstrates strong communication skills, and thrives in a fast-paced, client-centric environment.

Key Responsibilities

• Create a luxurious and effortless environment, consistently exceeding client expectations
• Greet and welcome clients warmly upon arrival and departure
• Manage front-of-house traffic efficiently, ensuring clients are attended to based on appointments or order of arrival
• Work closely with Sales Associates to ensure a smooth and coordinated client experience
• Engage with clients, guests, and colleagues in a courteous, attentive, and service-oriented manner
• Deliver personalised, high-touch hospitality in collaboration with the sales team
• Provide directions and general information about the store layout, products, events, and surrounding area
• Implement crowd control measures, including regulating store entry when required
• Engage and attend to clients in queues (both physical and in-store)
• Communicate estimated waiting times clearly and professionally
• Enhance the client experience by offering seating, refreshments, or reading materials
• Adapt to operational needs and support ad-hoc duties as assigned by the supervisor

Requirements & Capabilities

• Strong communication skills with a warm and professional demeanour
• Excellent customer service skills and a friendly, approachable personality
• Proactive and composed in handling customer needs
• Ability to provide accurate information on store services and surrounding areas
• Prior experience in retail, concierge, or high-end hospitality environments is preferred
• A strong team player who thrives in a fast-paced setting
• High attention to detail with the ability to anticipate client needs
• Proficiency in additional languages is an advantage
• Flexible to work varying schedules based on business needs

If interested please whatsapp:

📲Sylvester: +65 9136 1363

📲Dawnn: +65 8645 8667

Tell employers what skills you have

Assess client needs
Store Management
Hospitality Industry
Luxury Lifestyle
Attentive
Language Skills
Good Communication Skills
Store Security Policy
Team Player
Customer Service
Proactive Communication
Appointment Scheduling