We are seeking an experienced Experience Management Consultant to support internal digital and business initiatives by designing, implementing, and managing experience measurement programs. The role focuses on combining experience data (X-Data), operational data (O-Data), and behavioural data (B-Data) to generate actionable insights that improve customer, user, and employee experiences.
This position involves hands-on delivery across user research, journey mapping, survey design, analytics, dashboards, and stakeholder reporting, with strong emphasis on Qualtrics XM platform management.
Conduct user and customer research to identify needs, behaviours, pain points, and expectations
Develop personas, customer journey maps, and experience frameworks
Define experience success metrics and KPIs aligned to business objectives
Perform competitor analysis and synthesize insights into clear recommendations
Design, configure, and deploy surveys with advanced logic (branching, skip logic, display logic)
Build and manage digital intercepts, Text iQ, sentiment analysis, and automated workflows
Configure dashboards and reports for stakeholders using dynamic widgets
Manage user access, roles, and distribution methods (anonymous links, panels, etc.)
Ensure data accuracy, compliance, accessibility, and brand standards
Transform collected data into meaningful insights and actionable recommendations
Build dashboards and export data for analysis and reporting
Continuously monitor experience metrics and recommend improvement actions
Support data flows and integrations via APIs where required
Translate requirements into user stories and manage delivery via Jira
Communicate clearly with stakeholders through presentations, reports, and documentation
Work independently while collaborating with cross-functional and global teams
Provide clear, empathetic, and timely communication to internal customers
Experience Professional-(XP) • Islandwide, SG
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