Mobile App Feedback Operations Coordinator

Roles & Responsibilities

Mobile App Feedback Operations Coordinator – Job Description

Responsibilities

• Manage and organise user feedback from multiple channels including Apple App Store, Google Play Store, in-app forms, customer support tickets, and social media comments to ensure comprehensive data collection.
• Categorise and tag feedback by type such as bugs, performance issues, feature requests, usability concerns, and positive comments to maintain structured records.
• Coordinate with product managers, developers, designers, and quality assurance teams to share relevant feedback for timely action on user-reported issues and suggestions.
• Track the status of feedback items by updating records on bug fixes, feature improvements, and user request resolutions to ensure follow-through until completion.
• Maintain an organised workflow system to streamline feedback operations and prevent loss or duplication of information.
• Prepare regular summary reports highlighting key user issues, response progress, recurring problems, and overall feedback trends to inform management decisions.
• Apply strong organisational skills to handle large volumes of feedback efficiently and accurately.
• Demonstrate attention to detail in categorising and tracking feedback to maintain data integrity.
• Communicate effectively with cross-functional teams to share insights and facilitate collaborative problem-solving.
• Utilize basic knowledge of mobile applications and user experience principles to contextualise feedback.
• Use spreadsheets or feedback tracking tools to manage and analyse feedback data efficiently.

Tell employers what skills you have

Usability
Troubleshooting
Customer Support
Application Development
enhancing the features
Workflow Management
Service follow-ups
Application Support
Work With Product Managers
Provide management information
Google Play
Software Development
Business Requirements