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SAMSUNG SDS ASIA PACIFIC PTE. LTD.
Product Operations and Support ManagerSAMSUNG SDS ASIA PACIFIC PTE. LTD. • D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG
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Product Operations and Support Manager

Product Operations and Support Manager

SAMSUNG SDS ASIA PACIFIC PTE. LTD. • D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG
11 days ago
Job description
Roles & Responsibilities

Responsibilities:

  • Handle service requests and support technical troubleshooting with partners from financial and insurance sector.
  • Work with product manager & marketing team and coordinate with HQ teams to ensure new products, APKs and Value Added Services (VAS) are rolled out successfully.
  • Prepare, create and test service campaigns and projects as assigned by product manager.
  • Handle service requests and support technical troubleshooting with partners from financial and insurance sector.
  • Analyze the logs of device provided by service operations.
  • Provide analysis of issues encountered and resolutions.
  • Escalate service requests & analysis of issues to relevant persons in regional or HQ counterparts if issues cannot be resolved.
  • Serves as the subject matter expert on service systems and provide informative content
    and documentation to stakeholders to facilitate smooth deployment of services.
  • Assist in performance data extraction and reporting when required.
  • Work with product team on promos planning & specific benefits for each promo.
  • Work with product and marketing team to update website content.

Requirements:

  • Diploma or Degree holders in Information Technology preferred.
  • 2 to 3 years of relevant experience.
  • Understanding about mobile payment and mobile services.
  • Must have good oral & written communication skills in English.
  • Ability to work in a fast-paced environment.
  • Organized, goal-oriented, excellent ability to multi-task, motivated self-starter who can work well in a team environment.
  • Possess excellent communications skills, with the ability to work with various business and technical teams.
  • Proficient in Microsoft Office (Excel, Powerpoint, Word)
  • Must be willing to work at Mapletree Business City, Pasir Panjang

Tell employers what skills you have

CRM
Customer Relationship
Data Analysis
Product Marketing
Quality Assurance
Adobe Campaign
Email Marketing
Marketing
Online Marketing
SAP
Project Management
Digital Marketing
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Product Operations and Support Manager • D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG

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