As an IT Business Analyst, you will play a critical role in supporting the Regional Payment System, a key platform that processes domestic payments for corporate customers across Asia. You will ensure timely delivery of high-quality system solutions by collaborating with business units, managing requirements, and supporting production incidents.
What You’ll Do and How You’ll Succeed
Requirements Analysis & Definition
- Conduct requirements analysis and collaborate with business units to elicit and review business needs.
- Analyse and define detailed functional and non-functional requirements, including integration dependencies across systems.
- Monitor and manage risks and issues related to requirements and scope changes.
Testing & Validation
- Work with offshore test teams to translate requirements into test scenarios and cases.
- Validate test results to ensure fixes are correctly implemented before production rollout.
- Clarify test findings, classifying them as defects or change requests.
Issue Management & Support
- Liaise with teams and vendors to investigate reported issues, identify root causes, and implement fixes or workarounds.
- Manage outstanding defects and change requests, prioritising with business units and planning for resolution.
- Provide L3 production incident analysis, resolve issues, and handle user queries and change requests.
Knowledge Management
- Maintain up-to-date documentation and knowledge bases related to application features and processes.
- Act as subject matter expert for payment systems and related processes.
We’d Love to Hear From You If…
Experience
- You have at least 7 years of experience specialising in payments implementations, with exposure to business analysis methodologies and frameworks.
- You have strong domain knowledge of Asia Pacific payment systems such as RTGS, NEFT, ACH, CITAD, G3 Fast, and Payroll.
- You have experience with the full software development lifecycle and exposure to Agile methodology.
Technical Expertise
- Excellent knowledge of ISO20022 payment standards and SWIFT messages.
- Experience with TCS Bancs Payments product is preferred.
- Familiarity with project management fundamentals and change management processes.
- Knowledge of Java/J2EE, Oracle DB, SQL, Unix/Linux, and IBM WAS is an advantage.
Ways of Working
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication, interpersonal, and negotiation skills.
- Strong planning, organisational, and time management abilities.
- Self-motivated, able to work independently, and a collaborative team player.
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Who We Are
Thakral One is a consulting and technology services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes.
This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.