Services Leader, HVAC

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What you will do

As the Singapore HVAC Service Leader, based in Singapore, you will lead the overall management of HVAC service operations and theafter‑marketbusiness, with full P&L accountability at the country level.

You will oversee HVAC service sales, service delivery, engineering, and support functions, driving strong financial performance, operational discipline, and customer satisfaction. You will set the local HVAC service strategy in alignment with APAC priorities, while strengthening execution, capability development, andlong‑termbusiness sustainability.

You will also act as the senior escalation point for customers in Singapore, ensuringtimelyresolution of service issues, safeguarding service reliability, and strengthening trusted customer relationships.

How you will do it:

Strategic & Financial Leadership

• Own and deliver revenue growth, margin execution, and cost discipline for the Singapore HVAC service business.

• Drive profitable growth across recurring andnon‑recurringHVAC service and aftermarket revenue streams byanticipatingcustomer needs, market dynamics, and industry trends.

• Collaborate closely with Sales & Commercial, Product, Factory, Procurement, and APAC Service teams to align priorities, resources, and execution.

Operational Excellence & Customer Experience

• Lead the operational cadence, including performance tracking, business reviews, and financial governance to ensure achievement of HVAC service targets.

• Serve as the primary escalation point for key customer issues, ensuringtimelyresolution and consistently high service standards.

• Embed best practices, standardized processes, and digital HVAC service tools to improve productivity, service reliability, and customer outcomes.

• Drivestrong performanceacross safety, quality, customer satisfaction, productivity, andon‑timedelivery.

People & Capability Development

• Lead, coach, and develop the Singapore HVAC service organisation, covering service sales, service delivery, engineering, and support roles.

• Build afuture‑readyHVAC workforce through structured training, competency development, succession planning, and effective performance management.

• Foster a culture of accountability, collaboration, and continuous improvement, aligned with regional HVAC service excellence standards.

Culture, Safety & Compliance

• Champion a culture of operational excellence, continuous improvement, and change agility.

• Promote strong workplace safety practices, ensuring strict adherence to company policies, ethical standards, and regulatory requirements.

• Act as a role model forvalues‑drivenleadership, reinforcing integrity, trust, and credibility with customers and employees.

What We Look For

• Bachelor’s degree in engineering, business, or a related discipline; equivalent experience considered.

• Deep HVAC domainexpertise, withhands‑onexperience leading HVAC service delivery, service sales, and/or aftermarket service operations within a mature service environment.

• Demonstrated leadership experience in HVAC service or HVAC fulfilment operations, with direct accountability for P&L performance, operational results, and business outcomes at a country orbusiness‑unitlevel.

• Strong business and financial acumen, with the ability to shape service strategies, manage revenue, margin, and cost drivers, and translate financialobjectivesinto disciplined operational execution.

• Proventrack recordof driving profitable growth, operational excellence, and customer satisfaction, with clear ownership and accountability for results.

• Ability tooperateeffectively in a matrix organisation, partnering with regional and global stakeholders to align priorities and deliver outcomes.

• Excellent communication and stakeholder management skills, enabling effective engagement with customers, employees, and senior leaders.

• Willingness to travel asrequiredbased on business needs.