Customer Service Officer (Call Centre) [Kallang Way, $1800 Joining Bonus]

Roles & Responsibilities

Responsibilities:

• Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry
• Identify and escalate any carpark issue.
• Provide information to customers for any carparks enquiries like pricing, availability etc
• Research, identify and resolve customer complaints by understanding the root of the problem
• Monitoring of carpark entrance / exit condition via CCTV cameras
• Ad hoc duties assigned by superior and managers

Requirements:

• Must be able to perform 12 hours shift duties
• Basic computer knowledge
• Able to multi-tasks and work in an intense environment

Tell employers what skills you have

Customer Service Skills
Coaching
Information Technology
CCTV
Project Management
Intercom
Customer Satisfaction
Statistics
Team Leader
Customer Service
Scheduling
Pricing
Customer Service Experience
Call Center