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ITCAN PTE. LIMITED
#SGunited Jobs Desktop Support Engineer L1ITCAN PTE. LIMITED • Islandwide, SG
#SGunited Jobs Desktop Support Engineer L1

#SGunited Jobs Desktop Support Engineer L1

ITCAN PTE. LIMITED • Islandwide, SG
7 days ago
Job description
Roles & Responsibilities

  • Perform End User Support – Client Management
  • Perform troubleshooting for client platform related problems.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.
  • Perform follow-up with vendor on replacement of hardware.
  • Perform asset management & update asset records.
  • Perform user account management (eg. Create password, reset & delete)
  • Perform local server administration to facilitate software distribution & patch management service.
  • Manage client platform implementation / upgrade project.
  • Ensure deliverables meet service level requirement. Propose and implement action plan when required.
  • Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
  • Submit progress reports

Tell employers what skills you have

providing desktop support
Asset Management
Patch Management
Pro/Desktop
User Management
Client Service
action plans implementation
Desktops PC
Windows Remote Desktop
Facility Maintenance
Client Development
replacing equipment
Facilities Management
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#SGunited Jobs Desktop Support Engineer L1 • Islandwide, SG

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