Director, Ops Performance & Reliability - Business Intelligence

Roles & Responsibilities

Job Summary

The Business Intelligence role is responsible to analyse complex and sensitive data sets related to organizational workforce transformation including but not limited to Org Design, AI/SDLC, Center of Excellence and Location Strategy as well as translate to meaningful insights that would aid key management decisions.

• Analyse workforce, cost, productivity, and operational data across global locations to support location strategy decisions

• Develop analytical models and insights to assess cost efficiency, talent availability, and operational performance across different locations.

• Provide data-driven recommendations on optimal team structures, manager-to-employee ratios, and workforce sizing aligned to business strategy.

• Support zero-based organizational design (ZBO) initiatives by analysing current organizational structures, including spans, layers, role distribution, and headcount allocation.

• Translate complex datasets into clear insights and recommendations to support senior leadership in making informed organizational and location strategy decisions.

• Work with Tableau & automation teams to streamline head-count reporting & management

• Collaborate closely with HR, Finance, Strategy, and Transformation teams to gather data, validate assumptions, and support decision-making.

• Support risk assessments related to organisation changes, location strategy, and outsourcing.

• Implement data controls for HR and headcount data to minimise:

• Misreporting of FTEs/ HC data

• Inconsistent definitions & reporting across domains/regions.

• Ensure data quality, governance, and consistency across all workforce and financial datasets used in the programme.

• Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g., SCB Governance Standards etc.).

• Prepare regular analytics and reporting packs for programme leadership and steering committees, highlighting progress, risks, and key insights.

Key Responsibilities

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Ensure a comprehensive understanding of and adherence to local banking laws, anti-money laundering regulations, and other compliance mandates.

• Conduct business activities with a commitment to legal and regulatory compliance, fostering an environment of trust and respect.

Key stakeholders

• GCIO COO team

• GCIO MT

• Domain Leads

• Chapter Area Leads

Other Responsibilities

Embed Here for good and Group’s brand and values in Singapore GCIO team;

Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• 15 years of experience in Workforce, Budget management in Banking Technology.

• Strong Analytical and Communication Skills

• Expert in Microsoft Excel and management reporting

• Ability to analyse data and represent key findings to senior management.

• Involve in sensitive analysis with respect to Workforce Management.

• Knowledge on Infra spends and application mapping for Group and Country applications

• Bachelor's degree

Role Specific Technical Competencies

• Microsoft Excel

• Data Analysis

• Communication

• Presentation Skills

• Data Visualization and messaging

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

• Flexible working options based around home and office locations, with flexible working patterns.

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

reports on spreadsheets
Analytical Skills
Anti Money Laundering
Group Reporting
Regulations
working guidelines
Risk Mitigation
Workforce Management
Banking
Finance
Financial Budget Planning and Management
Senior Management Review
Senior Stakeholder Management
Oral & Written Communication Skills
Banking Law