L2 DESKTOP ENGINEER

Roles & Responsibilities

*Job Summary:

We are looking for a Desktop Engineer to provide technical support and maintenance for desktops, laptops, printers, and other IT hardware and software. The ideal candidate will have hands-on experience supporting end users in a professional environment.

Key Responsibilities:

Provide technical support to end users for hardware, software, and networking issues (onsite or remotely).

Install, configure, and maintain desktops, laptops, printers, and other peripherals.

Troubleshoot system issues, including operating systems (Windows/macOS) and standard office applications.

Set up and support user accounts, email, and access permissions.

Maintain asset inventory and documentation of IT support activities.

Coordinate with vendors for hardware replacements and warranty claims.

Ensure timely resolution of tickets and maintain service level agreements (SLAs).

Educate and guide users on best practices and preventive maintenance.

Required Skills & Qualifications:

1–3 years of experience in desktop support or a similar IT support role.

Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office suite.

Basic understanding of networking (LAN, Wi-Fi, IP addressing).

Experience in end-user support, including remote assistance tools.

Good communication and problem-solving skills.

Ability to work independently and manage time effectively.

Preferred Qualifications:

Certification in CompTIA A+, Microsoft MCP, or similar is a plus.

Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).

Knowledge of Active Directory, Outlook, and remote desktop tools.*

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Tell employers what skills you have

Hardware Support
Microsoft Office
WiFi
Peripheral Devices
Laptops
Windows Intune
resolve incident tickets
Active Directory
SCCM
Desktop Support
warranty claims
Time Management
guidelines for maintenance
Communication Skills
resolve system issues
Email
IT Asset Management