#SGunited Jobs Cloud Engineer

Roles & Responsibilities

- Provide advanced (L2/L3) operational support for Azure cloudinfrastructure and related services.

- Act as an escalation point for complex incidents, performing rootcause analysis and implementing permanent fixes.

- Monitor and maintain production environments using enterprisemonitoring and alerting tools.

- Respond to and resolve incidents, service requests, and alerts withindefined SLAs, ensuring minimal downtime.

- Troubleshoot and optimize Azure services, including Virtual Machines,Storage Accounts, Virtual Networks, Network Security Groups, Load Balancers,Azure Backup, Azure Monitor, and Log Analytics.

- Lead and manage patching activities for Windows and Linuxenvironments, ensuring compliance and minimal disruption.

- Perform and oversee routine operational tasks such as system healthchecks, service restarts, backup validation, and configuration audits.

- Support and implement change, release, and maintenance activitiesfollowing ITIL best practices.

- Maintain high-quality documentation, including runbooks, SOPs, andknowledge base articles.

- Ensure adherence to incident, problem, change, and request managementprocesses.

- Support security, audit, and compliance initiatives, includingvulnerability remediation.

- Collaborate with cross-functional teams, customers, and servicemanagement stakeholders to ensure service excellence.

- Identify opportunities for automation and process improvement usingtools such as Terraform and Azure DevOps.

Tell employers what skills you have

Liaising with cross functional teams
Microsoft Azure
Azure
maintaining quality documentation
AWS
Problem Analysis
Patch Management
Automation Tools
Root Cause Analysis
Auditing
Load Balancing
Windows Azure platform
Cloud
Incident Handling
SQL Azure