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Airfreight Executive / Customer Service (Logistics) x4
RANDSTAD PTE. LIMITEDD01 Cecil, Marina, People’s Park, Raffles Place, SG9 days ago
Job descriptionCustomer Service : Act as the primary contact for customers, handling all freight bookings, tracking, and inquiries. Relationship Management : Build strong client relationships through proactive communication and timely updates. Shipment Coordination : Work with internal teams, vendors, and carriers to ensure on-time delivery and provide real-time shipment updates. Complaint Resolution : Professionally handle and resolve customer complaints quickly and effectively. Documentation & Compliance : Prepare and manage essential shipping documents (MAWB, HAWB, DG Declarations) and ensure full compliance with customs and regulations. Financial Support : Process invoices accurately and coordinate with the finance team to resolve any billing discrepancies. Sales Collaboration : Support the sales team by providing rate quotations and assisting with post-booking follow-ups. Reporting : Maintain accurate records for operational use and audits, and contribute to process improvement initiatives. Diploma / Degree in Logistics, Supply Chain, Business, or related field Minimum 5 years of experience in logistics / freight forwarding (airfreight preferred)
Roles & Responsibilities
our client
Our client is a 3PL company, who is hiring 4x Customer Service professionals for their Airfreight Operations team.
This role requires a weekly rotational shift :
- Weekdays : 8 : 30 AM to 6 : 00 PM or 2 : 00 PM to 10 : 00 PM (afternoon shift has allowance and transport provided)
- Weekends : You will be on duty from home once every 4-5 weeks, with an allowance provided.
job description :
requirements :
To apply online please use the 'apply' function, alternatively you may contact Noelle at noelle.ng@randstad.com.sg
(EA : 94C3609 / R1982617)
Tell employers what skills you have
Sales
3PL
Process Improvement
Supply Chain
Relationship Management
Compliance
Freight
Audits
Customer Service
Proactive Communication
Shipping
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Customer Service Executive • D01 Cecil, Marina, People’s Park, Raffles Place, SG
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