Sales Consultant

Roles & Responsibilities

The Sales Consultant is responsible for promoting and selling the company’s cord blood and tissue banking services to consumers in a professional, ethical, and compliant manner.

This role involves direct engagement with parents through events, roadshows, clinics, and other approved channels, providing accurate information, guiding customers through the enrolment process, and ensuring a positive and trustworthy customer experience.

The Sales Consultant plays a key role in achieving sales targets while upholding high service standards in a regulated healthcare environment.

Sales & Customer Engagement

• Promote and explain the company’s services and products clearly and accurately to consumers

• Engage customers professionally at events, exhibitions, clinics, and other approved platforms

• Conduct sales consultations and guide customers through the sign-up process

• Achieve individual sales and enquiry generation targets

• Build trust and rapport with customers through ethical and transparent communication

Product Knowledge & Compliance

• Maintain strong knowledge of company services, processes, and regulatory requirements

• Ensure all sales activities are conducted in compliance with company policies and healthcare regulations

• Follow approved sales scripts, materials, and documentation procedures

• Participate in all required training and compliance briefings

Documentation & Administration

• Ensure accurate completion and submission of all customer forms, contracts, and supporting documents

• Maintain proper records of sales activities and customer interactions

• Support internal audits and compliance checks through proper documentation

Service Excellence

• Provide a positive and professional customer experience throughout the sales journey

• Work closely with the Customer Service team to ensure smooth handover after sales

• Handle basic customer enquiries and escalate complex issues appropriately

Events & Activations

• Participate in company events, exhibitions, roadshows, and weekend activations when required

• Support event setup, customer engagement, and post-event follow-up activities

Teamwork & Continuous Improvement

• Work collaboratively with team members and supervisors to achieve team goals

• Accept coaching and feedback to continuously improve sales and service performance

• Support any additional duties or initiatives assigned by the Service Operations Manager

Job Requirement

• Diploma or equivalent qualification (Degree is an advantage)
• Minimum 1–3 years of experience in:
• o Sales
• o Customer service
• o Healthcare, insurance, financial services, or related industries (preferred)
• Strong interest in healthcare services and client education
• Comfortable engaging with consumers in a consultative sales environment
• Willing to work weekends and participate in events when required

Tell employers what skills you have

Sales
Volunteering
Training Programme Design
Microsoft Excel
Healthcare Services
Healthcare
Public Speaking
Technical Sales Consulting
Customer Service
Industrial Relations
Insurance
Financial Services
Performance Qualification