F&B Guest Experience Lead

Roles & Responsibilities

We are seeking a confident, service-oriented, and guest-focused F&B Guest Experience Lead to join our team. This role is responsible for leading front-of-house service delivery by ensuring guests receive warm, efficient, and consistent service. You’ll play a key role in supporting daily operations, guiding service standards on the floor, and contributing to positive guest experiences.

Key Responsibilities

• Host and engage guests throughout their dining experience, creating a welcoming and memorable environment.

• Create special moments for guests during celebrations and key occasions.

• Present and articulate menu items clearly, providing recommendations when appropriate.

• Ensure food and beverage orders are delivered promptly and accurately.

• Coordinate closely with service and kitchen teams to ensure smooth and seamless service delivery.

• Process orders and payments using POS systems and support operational tasks such as stock replenishment and cutlery polishing.

• Address guest enquiries and service-related issues professionally to ensure guest satisfaction.

Requirements

• Minimum GCE ‘O’ Level or equivalent.

• Minimum 2 years of supervisory experience in an established Food & Beverage environment.

• Prior experience in a guest-facing or service leadership role is preferred.

Tell employers what skills you have

Front Office
Housekeeping
Food and Beverage Safety and Hygiene
Guest Relations
Service Leadership
hotels restaurant
Guest Satisfaction
Customer Orientation
Food and Beverage Services
Hospitality