Case Officer (Debt Advisory), Family Services - 1 Year Contract

Roles & Responsibilities

The case officer will provide case management, financial counselling and support to clients who are facing with debt-related issues. The role involves assessing client needs, developing debt resolution plans, and connecting them to relevant financial and social assistance schemes. The officer ensures a client-centered approach while maintaining professional and ethical social service standards.

Job Description:

Case Management and Counselling

1. Conduct intake interview and assessment to determine client eligibility for services and programmes.
2. Develop and implement debt resolution plans tailored to clients’ financial situations including providing financial literacy education, budgeting and debt management strategies.
3. Maintain accurate and up-to-date client case records, intervention plans and progress reports. Ensure that correspondences are documented promptly.
4. Monitor and review clients’ progress regularly
5. Referral to appropriate social service agencies for follow-up support if required and provide case coordination by linking clients to appropriate resources such as employment services, housing assistance etc.
6. Keep abreast of national help-agencies schemes and ensure that clients leverage the schemes.
7. Evaluate the effectiveness of services rendered to clients on a six-monthly basis.
8. Provide psycho emotional support and conduct risk assessment where required for clients who are in distress
9. Advocate for clients by liasing with various relevant agencies such as financial institutions and creditors
10. Identify and escalate complex cases requiring more advanced case management intervention

Group and Community Work

1. Assist in the planning and organizing of debt advisory support group sessions, financial education programmes and other support activities for clients.
2. Facilitate support group sessions and perform the relevant follow-up actions required.
3. Engage in collaborations with volunteers and relevant agencies for greater outreach to other helping professionals, individuals in debt and the general public.
4. Support community outreach initiatives to raise awareness of debt advisory services
5. Participate in inter-agency collaborations and workgroups to address systemic debt issues

Programme Development and Administration

1. Maintain and update internal databases, ensuring accurate tracking of client information, service utilization, and programme outcomes.
2. Assist in preparing reports, funding proposals, and other documentation required for programme evaluation and audit purposes.
3. Work closely with other departments to coordinate financial and in-kind assistance for clients.
4. Provide administrative support for case meetings, including scheduling, minute-taking, and follow-up actions.
5. Respond to public and client inquiries regarding services and eligibility criteria.

General Operations, Administration & Corporate Communications

1. Support all fund-raising and media campaigns on debt advisory services via the preparation of clients’ media profiles and staff interviews.
2. Support all initiatives to enhance AMP’s image vis-à-vis debt advisory programmes and services.

Job Requirements:

• Diploma or Bachelor's Degree in Social Work, Social Sciences, Psychology, or a related field.
• At least 1–2 years of experience in social services, case management, or client support roles.
• Experience in handling financial assistance applications and social service coordination is an advantage.
• Knowledge of Islamic values and practices is an advantage.
• Fluency in multiple languages/dialects is beneficial for engaging diverse client groups.

Tell employers what skills you have

Report Writing
Community Outreach
Psychology
Social Services
Counseling
Financial Literacy
Adaptability
Communication Skills
Team Player
Case Management
Debt Management
Financial Education