HOTEL FRONT OFFICE AGENT

Roles & Responsibilities

At Mama, we don’t just welcome guests—we create unforgettable vibes. We’re looking for a fun, energetic, and guest-focused Front Office Agent who can bring personality to the desk and turn every check-in into an experience.

What You’ll Do

• Be the face of Mama—welcome guests with energy, warmth, and a smile
• Handle check-ins, check-outs, and all guest interactions with efficiency and style
• Answer questions, give recommendations, and ensure every guest feels at home
• Manage reservations, phone calls, and daily front desk operations
• Work closely with other teams to deliver seamless guest experiences
• Resolve guest concerns professionally (with a touch of Mama flair!)

Who You Are

• Friendly, confident, and naturally people-oriented
• Passionate about hospitality and creating memorable guest moments
• A great communicator (English required; other languages are a bonus!)
• Organized, adaptable, and able to multitask in a fast-paced environment
• Positive attitude with a can-do mindset
• Experience in hotel front office or customer service is a plus

Tell employers what skills you have

Multi Tasking
Interpersonal Skills
check-in duties
Skilled Communicator
Hotel Administration
Guest Satisfaction
Confidence Building
Customer Service
phone calls
Hospitality
Guest Service Management