Lifestyle Concierge (Shift Work)
Roles & Responsibilities
Member Relations:
First Point of Contact: Greet members warmly, respond promptly to inquiries, and ensure exceptional service to build strong, lasting relationships.
Membership Management: Process new applications, update member records, and ensure compliance with policies while maintaining confidentiality.
Member Communication: Keep members informed about upcoming events, promotions, and offerings through newsletters, invitations, and reminders.
Personalized Service: Assist with special requests, such as booking reservations, arranging private events, and offering tailored recommendations.
Issue Resolution: Handle member concerns, complaints, and feedback with professionalism, ensuring timely and satisfactory resolutions.
Financial Management: Manage membership fee collections, process payments, and maintain accurate financial records for dues and transactions.
Event Promotion: Collaborate with the Lifestyle Producer and Relationship Manager to promote member-exclusive events and maximize engagement through targeted communication.
Member Experience Enhancement: Identify opportunities to enhance the overall member experience and encourage participation in activities.
Administrative Duties:
Reservation Coordination: Manage dining, event, and facility reservations, ensuring accuracy and real-time updates in the system.
Information Dissemination: Communicate policies, event details, and updates to members and guests via phone, email, and in-person interactions.
Record Keeping: Maintain thorough, accurate records of member interactions, membership status, and guest visits for efficient tracking.
Standards & Maintenance: Ensure the front desk and service areas uphold high standards of cleanliness, comfort, and luxury.
Job Requirement
- Experience in customer service preferably in hospitality
Tell employers what skills you have
Hospitality Service
planning special events
Reservation System
Record Keeping
Real-Time Systems
Luxury
online tracking
Fine Dining
event documentation
guidelines for maintenance
Policy Management
Email
Customer Service
Hospitality
Public Hygiene Maintenance
Guest Service Management