OPERATIONS EXECUTIVE

Roles & Responsibilities

OPERATIONS MANAGEMENT

Oversee daily operations across retail outlets, workshop/service centre, fleet, and logistics.

Plan operational schedules, job assignments, and resource allocation to optimise productivity.

Coordinate with Admin and Finance on contracts, billing, and payment follow-ups.

Handle operational enquiries from customers, partners, and internal teams, ensuring timely and professional responses.

Supervise and develop team members to improve operational performance and accountability.

Support digitalisation initiatives and operational system improvements.

SERVICE CENTRE & WORKSHOP

Manage service centre operations including technicians and service advisors.

Monitor job cards, labour efficiency, and parts usage.

Ensure quality standards, proper service documentation, and timely job completion.

Maintain workshop safety, cleanliness, and compliance with regulatory requirements.

Track key service metrics such as turnaround time, customer satisfaction, and revenue.

FLEET OPERATIONS

Manage deployment and operational readiness of the company’s rental fleet.

Coordinate servicing schedules, inspections, and insurance renewals.

Monitor fleet utilization, mileage, and maintenance costs.

INVENTORY & SUPPLY CHAIN

Oversee and manage stock management for motorcycles, parts, and accessories locally and overseas.

Coordinate procurement, supplier negotiations, and replenishment planning.

Conduct periodic stock checks and ensure accurate inventory records.

PRODUCT & VENDOR COLLABORATION

Work with Sales on product development initiatives and new offerings.

Liaise with vendors to secure competitive pricing and supply terms.

Support product launches, bundled packages, and service innovations.

Tell employers what skills you have

Workshop Operations
Partnerships
Regulatory Compliance
Turnaround Experience
Stock Management
Administration
Product Management
Resource Allocation
Efficiency
Customer Satisfaction